TERMS AND CONDITIONS

INTRODUCTION

By placing an order with Neighbourhood Design’s CV Writing Service you are agreeing to our Terms and Conditions which are set out on this page. 

We recommend that if you disagree with any of these Terms and Conditions you do not use our website. 

From time to time we may decide to change these Terms and Conditions. Should these changes take place after you have placed an order with Neighbourhood Design’s CV Writing Service then the original Terms and Conditions at the time of placing your order will apply.

A contract with our service will only exist when Neighbourhood Design’s CV Writing Service has accepted your order. Occasionally we may refuse an order without notice but will inform you within 48 hours of your order.

All prices listed on Neighbourhood Design’s CV Writing Service website are subject to change without prior notice and Neighbourhood Design’s CV Writing Service do not accept any liability for this. 

Should our prices change after you have placed an order then the price at the time of purchase will apply. Should any of our prices reduce and you have placed an order within seven days of this action then we will happily refund you the difference.

All content on this site is the property of Neighbourhood Design’s CV Writing Service. Unauthorised copying is not permitted.

Here at Neighbourhood Design’s CV Writing Service we go to a lot of effort to make sure that the information on our website is accurate. We only provide advice and accept no liability as a result of inaccuracy in any of the information on the Neighbourhood Design’s CV Writing Service website.

ORDERING WITH NEIGHBOURHOOD DESIGN’S CV WRITING SERVICE 

In order to complete your order we collect personal information such as contact details, education and employment history. Should this information not be readily available from your order then we will contact you to gather this information. Or, in the case that there is only a small amount of information missing, we will highlight this when sending your completed order back to you.

Neighbourhood Design’s CV Writing Service takes payment in advance in order to begin your order. This is processed through our online merchant service PayPal. However, should you wish to pay by other means then please make contact by phoning 07827 424248 or emailing us at info@neighbourhood-websites.co.uk to discuss alternative methods.

If we find that, due to the nature of your order, we will fall outside the agreed turnaround time – for example, if the information is very complex – we will contact you to discuss this. Similarly if we find that due to resources we will fall outside of the agreed turnaround time we will contact you to discuss this and agree any required actions.

Once your order has been placed with Neighbourhood Design’s CV Writing Service we will need to arrange a telephone call or email questionnaire to gather all the necessary information. 

The turnaround time pertaining to your order will apply from when all required information has been received. 

When received we will write your CV from the information provided, and, where any existing content is deemed fit for purpose, we will use it in the new CV. 

Your CV will be delivered back in Microsoft Word and PDF format to the email address provided at the time of placing the order. Should there be any information missing then we will be unable to send your CV in PDF format. However, should you provide the missing information back to Neighbourhood Design’s CV Writing Service then we will happily arrange for a PDF version to be sent to you within 5 working days.

We do recommend that throughout the process of your order being completed you check your junk or spam folder. We cannot accept any liability for an order being sent but perceived as not received for this reason.

Once you have received your order we will assume your order is complete unless you advise us that adjustments are required. In order to be as efficient as possible we recommend you outline any required adjustments in an email and send this to info@neighbourhood-websites.co.uk. 

Once we have received your email we will respond if we feel that, based on our experience, your adjustments need to be reconsidered. We aim to complete any requested adjustments within five working days of your request. 

If you would like them completed sooner then please advise us of this so that we may try and do the adjustments sooner. Should adjustments be minimal in nature (for example, one to two sentences) then we recommend you adjust the CV and send it to us and we can review it and advise on any recommendations.

We provide our services in good faith and orders are completed to the best of our knowledge. We cannot accept any liability should you suffer any loss or damage as a result of taking our advice.

TURNAROUND TIMES

Our turnaround times are average values and may be longer during busier periods. The turnaround time starts once all the necessary information has been collected from the customer, not from when an order has been placed.

If we find that we are likely to fall outside the agreed turnaround time during a busier period, we will contact you to discuss this and agree on any required actions.

Similarly, if we find that, due to the nature of your order, we are likely to fall outside the agreed turnaround time – for example, if the information is very complex – we will contact you to discuss this and agree on a time frame.

Neighbourhood Design’s CV Writing Service cannot be held liable for any complications or inconveniences incurred by the customer as a result of failing to meet our average turnaround time. No refunds will be given in instances such as those outlined above.

CANCELLATION AND RETURNS POLICY

The services provided by Neighbourhood Design’s CV Writing Service are goods ‘made to the consumer’s specifications or clearly personalised’. It is for this reason that our services are exempt from the normal distance selling regulations.

As part of our ongoing commitment to 100% customer satisfaction, we guarantee to revise your CV until you are 100% satisfied. This is our 100% satisfaction guarantee which is backed up by 12 months of free amendments. We do not offer any refunds.

COMPLAINTS

In the unlikely event you have a complaint or grievance in relation to your order with Neighbourhood Design’s CV Writing Service please email us at info@neighbourhood-websites.co.uk – once received, your complaint will be investigated and we will reply to you within five working days.